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FREQUENTLY ASKED QUESTIONS

OPTICAL
Q1. How do I obtain a prescription?
Q2. How can I be assured the glasses will fit?
Q3. Can I use my contact lens prescription to order my glasses?
Q4. Do you sell children's glasses?
Q5. What is the pupil distance, how can I measure it myself?
Q6. Do you accept vouchers from the N.H.S?
Q7. Can I send you an existing pair of glasses for you to copy the lens prescription?
Q8. Can you fit new lenses to my existing glasses?
LENSES
Q9. What sort of different lens are available?
Q10. How do I select a lens type?
Q11. Do you do trial frames?
Q12. Can you supply varifocals?
QUALITY
Q13. Is there any sacrifice in the quality of the product?
Q14. What sort of guarantee do you offer?
Q15. How can you sell at these prices?
Q16. Are your glasses inferior to those I can obtain at the Opticians?
Q17. Do your products meet the European standard?
PAYMENT
Q18. Is it secure to buy on line?
Q19. How do I place an order with you?
Q20. What method of payment can you accept and is my payment safe?
POST, PACKING AND INSURANCE
Q21. How long do I have to wait before I receive my glasses?
Q22. How much is postage and packing?